Privacy Policy

Cognizy Tech Studio ("Cognizy", "we", "our", "us") is a technology company operating from Sector V, Salt Lake City, Kolkata - 700091, West Bengal, India. We provide AI-powered software solutions including EduWeb, MediDesk, RestoBOT, PropTech, and ApplyPilot for businesses across India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit cognizy.online, use our services, or contact us.

We collect the following categories of personal data: Contact Information: Name, email address, WhatsApp/phone number, city/location, business name. Business Information: Business type, size, current tools used, operational challenges, budget range. Usage Data: Pages visited, time spent, browser type, IP address (anonymized), and referral source — collected automatically via analytics tools. Communication Records: Messages sent through our contact form, chatbot, WhatsApp, or email. Payment Information: If applicable, payment details processed through authorized third-party payment gateways (we do not store card details).

We use your information to: • Respond to your inquiries and provide requested services • Send you service quotations, proposals, and follow-ups • Send newsletters and business tips (only if you subscribed — unsubscribe anytime) • Improve our products and services based on usage patterns • Comply with legal obligations under Indian law • Prevent fraud and ensure security of our platform • Send important service updates and notifications We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We process your personal data based on: • Your Consent: When you fill out our contact form or subscribe to our newsletter • Legitimate Interest: To provide services you've requested and improve our offerings • Legal Obligation: When required by applicable Indian laws and regulations • Contractual Necessity: To fulfill our service agreements with you You may withdraw consent at any time by contacting us at connect@cognizy.online.

We share your data only with: • Service Providers: Email delivery services (Resend, Google Apps Script) used solely to send you communications we generate • Analytics: Anonymous usage data with privacy-respecting analytics providers • Legal Authorities: When required by court order, government authority, or applicable law under the IT Act 2000 We never sell your data. All service providers are bound by data processing agreements.

Your data is stored on secure servers within India and/or with GDPR-compliant cloud providers. We implement: • HTTPS encryption for all data in transit • Access controls limiting data access to authorized personnel only • Regular security audits • Secure deletion of data upon request Data submitted through our forms may be retained for up to 3 years for business and legal purposes, unless you request deletion.

Under the Personal Data Protection Bill 2023 and IT Act 2000, you have the right to: • Access: Request a copy of your personal data we hold • Correction: Request correction of inaccurate data • Deletion (Right to be Forgotten): Request erasure of your data (subject to legal obligations) • Portability: Request your data in a machine-readable format • Objection: Object to processing of your data for marketing purposes • Withdrawal of Consent: Withdraw consent for any processing you previously agreed to To exercise these rights, contact our Grievance Officer at connect@cognizy.online. We will respond within 30 days.

We use cookies to: • Remember your theme preference (dark/light mode) • Understand how visitors navigate our website (analytics) • Improve website performance You can disable cookies via your browser settings. Essential cookies required for the website to function cannot be disabled.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately for erasure.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Significant changes will be communicated via email or a prominent notice on our website. Continued use of our services after such notification constitutes acceptance of the updated policy.

For privacy-related concerns, data requests, or complaints: Grievance Officer as per IT Act 2000, Section 79: Name: Gaurav Kumar Mehta Designation: Technical Director, Cognizy Tech Studio Email: connect@cognizy.online Phone: +91 62039 74746 Address: Sector V, Salt Lake City, Kolkata – 700091, West Bengal, India Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST We will acknowledge your complaint within 48 hours and resolve it within 30 days.